Privacy Policy

Last updated: June 2026

At Queen Z, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (queenz.co) or make a purchase from us. By using our website, you agree to the practices described in this policy.

1. Who We Are

Queen Z is a premium clean beauty and wellness brand based in Portugal. If you have any questions about this policy or how we handle your data, you can contact us at support@queenz.co.

2. What Information We Collect

We collect the following types of personal information:

• Identity & Contact Data: Name, email address, phone number, and billing/shipping address.
• Payment Data: Payment card details (processed securely through our payment provider — we do not store full card details).
• Order Data: Details of products you have purchased or browsed.
• Technical Data: IP address, browser type, device information, and cookies.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

3. How We Collect Your Information

We collect information directly from you when you:

• Create an account or place an order on our website.
• Subscribe to our newsletter or marketing emails.
• Contact us via email or our contact form.
• Browse our website (via cookies and analytics tools).

4. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders, including sending confirmation and shipping updates.
• Manage your account and provide customer support.
• Send you marketing communications (only with your consent).
• Improve our website, products, and services.
• Comply with our legal obligations.

5. Legal Basis for Processing (GDPR)

As we operate within the European Union, we process your data under the following legal bases in accordance with the General Data Protection Regulation (GDPR):

• Contract: To fulfil your orders and provide our services.
• Consent: For marketing communications — you can withdraw consent at any time.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To improve our services and prevent fraud.

6. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Payment processors (e.g., Shopify Payments, Stripe) to handle transactions securely.
• Shipping and logistics partners to deliver your orders.
• Email marketing platforms to send communications (with your consent).
• Legal authorities if required by law.

7. Cookies

We use cookies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for up to 7 years for tax and legal compliance purposes.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Request that we limit how we use your data.
• Portability: Request your data in a portable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at support@queenz.co. You also have the right to lodge a complaint with the Portuguese data protection authority, the CNPD (Comissão Nacional de Proteção de Dados) at www.cnpd.pt.

10. Data Security

We take the security of your personal data seriously. Our website is hosted on Shopify, which uses industry-standard SSL encryption and secure infrastructure to protect your information from unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: support@queenz.co
Website: queenz.co