Terms and Conditions

Last updated: June 2026

These Terms and Conditions ("Terms") govern your use of the Queen Z website and the purchase of our products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Definitions

In these Terms, "Queen Z", "we", "us", and "our" refer to Queen Z, the company providing the products and services. "You" and "your" refer to the customer or visitor using our website.

2. Eligibility

You must be at least 18 years of age to use our services or make a purchase. By using our website, you confirm that you meet this requirement.

3. Product Information

We strive to ensure all product descriptions, images, and pricing are accurate and up to date. However, we do not guarantee that all information is error-free. In the event of an error, we reserve the right to correct it and, where necessary, cancel or revise your order. We will notify you promptly in such cases.

4. Orders and Payment

By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion. Payment must be made in full at the time of purchase. We accept major credit/debit cards and other payment methods as listed at checkout.

5. Pricing

All prices are displayed in the applicable currency and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be calculated and displayed at checkout.

6. Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery times are estimates and may vary depending on your location and circumstances beyond our control. Queen Z is not liable for delays caused by third-party carriers or customs processes.

7. Returns and Refunds

We want you to be completely satisfied with your Queen Z purchase. If you are not happy with your order, please refer to our Return & Refund Policy for full details on how to return items and request a refund.

8. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Queen Z and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Queen Z shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the product in question.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Portugal.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at support@queenz.co.