Return & Refund Policy

Last updated: June 2026

At Queen Z, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your options.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unopened, and in its original packaging.
• The return request must be made within 14 days of the delivery date.
• Proof of purchase (order confirmation or receipt) must be provided.

For hygiene and safety reasons, the following items are non-returnable:

• Opened or used skincare, haircare, or cosmetic products.
• Opened wellness supplements.
• Items marked as final sale or non-returnable at the time of purchase.

2. How to Request a Return

To initiate a return, please follow these steps:

• Email us at support@queenz.co with your order number, the item(s) you wish to return, and the reason for the return.
• Our team will review your request and respond within 2 business days with return instructions.
• Once approved, securely pack the item(s) and send them to the address provided by our team.
• Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@queenz.co with:

• Your order number.
• A clear photo of the damaged or incorrect item.
• A brief description of the issue.

We will arrange a free replacement or full refund at no additional cost to you.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method within 5–7 business days.
• Please note that your bank or payment provider may take additional time to reflect the refund in your account.
• Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item (subject to our return conditions) and place a new order for the desired item.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your bank account or payment method again.
• Contact your bank or card provider, as processing times may vary.
• If you have done the above and still have not received your refund, contact us at support@queenz.co.

7. Sale Items

Items purchased during a sale or with a discount code may be returned under the same conditions as regular items, unless explicitly marked as final sale at the time of purchase.

8. Cancellations

If you wish to cancel your order, please contact us immediately at support@queenz.co. We will do our best to cancel the order before it is dispatched. Once an order has been shipped, it cannot be cancelled and must go through our standard return process.

9. Contact Us

If you have any questions about our Return & Refund Policy, please get in touch:
Email: support@queenz.co
Website: queenz.co